The username is usually the e-mail address. Please try this with your passwords. If this does not work, please send us an e-mail to zeughaus@fc-union-berlin.de.

You have already created a profile at an earlier time. Please use the username you entered for your first login, even if you have forgotten your password and want to request a new one. If you no longer know your username, please contact zeughaus@fc-union-berlin.de.

Please follow this link and create a new password by entering your username.

In this case, please contact zeughaus@fc-union-berlin.de with your contact details.

Tickets for home matches of 1.FC Union Berlin do NOT entitle the holder to use public transportation.

You can contact our disability officer Yvonne Kalisch-Vonhoff at handicap@fc-union-berlin.de .

Tickets can only be passed on within a period of 30 days up to 150 minutes before kick-off. 

The season ticket is split into individual games in the app. It is intended that you only ever see the next game. 

Yes, you can download the app either from the GooglePlay-Store or the AppleStore .

Tap on “Tickets” at the bottom of the navigation bar to get to the ticket overview, provided you are logged in with your account. .

Either you have not yet logged in with your Zeughaus account, or no ticket is assigned to your account.

If you are logged into the app with your Zeughaus account, you will be shown all tickets for the next home game that are assigned to your customer account. These can be day and season tickets.

As a rule, a forwarded ticket should reach the recipient within one minute. If there is an increased system load at the same time, it may take a few minutes longer. The tickets in the app are updated automatically every 15 minutes, but you can also initiate this manually with a refresh swipe (pull down).

To anyone who has a valid Zeughaus account with an e-mail address. If you don't have an account yet, you can create one before passing on your ticket. The recipient will see their new ticket in the app after successfully passing it on and will also receive it as a PDF by email.

No, it doesn't matter. The code is identical and is validated when you enter the stadium. So you can't enter once using the app and again using the wallet.

There is a button for this in the ticket detail view (in the Union app).

For home matches of 1.FC Union Berlin e.V. you can collect referee tickets at the special ticket office (“Sonderkasse”). This is located next to tivket office area 1 in the container wing at the back of the Zeughaus Waldseite. Please note that only a limited number of referee tickets will be available on match day. The ticket office opens two hours before the start of the match.

The season ticket is only valid for the season in question, so there is no need to cancel it. Season ticket holders from the previous season have a right of first refusal on season tickets for the new season.

No. In principle, it is not possible to change sectors due to the exhausted capacity of the individual sectors. In exceptional cases, a sector swap between two existing season ticket holders may be approved after examination by 1. FC Union Berlin e.V.. The request must be made in writing to zeughaus@fc-union-berlin.de, stating the change request and the respective customer number. .

If you are logged into the Union app with your Zeughaus account, you will be shown all tickets for the next home game that are assigned to your customer account. The season ticket is split into individual games in the app. You can find out more about mobile tickets in the corresponding topic section on this page.

Alternatively, for a service fee of 2 euros, you can be issued a replacement day ticket for the season ticket seat at the clearing points of the respective entrances on the day of the match. The ticket will only be issued if the seat can be clearly assigned to the holder. In the case of fan clubs, for example, the replacement ticket will only be issued to the chairman. The main clearing office is located by the Waldseite in the container area and opens at the start of admission.

In order to be able to offer a certain contingent of day tickets for sale and thus keep the ratio between season and day tickets as balanced as possible, 1. FC Union Berlin limits the number of season tickets. Only members of 1. FC Union Berlin can become season ticket customers. However, there is currently no possibility for club members who are not already season ticket holders to purchase season tickets.There is also no corresponding waiting list. 

.

Changes to and loss of your season ticket can be sent directly to the Union-Zeughaus by e-mail at  zeughaus@fc-union-berlin.de.

If you lose your season ticket, we will charge a service fee of 20 euros (excluding any shipping costs). This also applies in the event of theft. Even if the season ticket can still be used in the Union app, you should inform us of any theft/loss in order to prevent misuse of the season ticket.
For name changes, a service fee of 10 euros will be charged (excluding any shipping costs and, if applicable, including replacement of the old card). In short-term cases, it is possible to use the main clearing office on the Waldseite on the day of the match. The replacement ticket will only be issued if the season ticket seat can be clearly assigned to the holder. The main clearing point is located on the forest side in the container area and opens at the start of admission to the event. 

You probably have more than one account. We need to link these accounts, please send us an email to zeughaus@fc-union-berlin.de with your full name and surname.

It is only possible to upgrade a discounted season ticket or a children's season ticket on the day of the match and only before entering the stadium. The clearing points are located at all stadium entrances, where the balance to the corresponding day ticket price can be paid.

During the summer break, all season ticket holders from the previous season will receive their season ticket information by e-mail. In addition, information will be published via the official club channels.

Each ticket, regardless of when it was purchased, has the same chance of winning. The winning ticket cannot be passed on or transferred. The ticket value cannot be paid out in cash, nor can it be transferred or changed. 

The winners will be selected at random. Winners will be notified by email of the start of the sale. If the winner does not subsequently make use of their ticket, i.e. if they do not purchase a ticket for the game in question, it will be forfeited without compensation. In the event that no spectators or a reduced capacity of spectators are admitted to the respective match after the end of the draw due to an official or association decision, the ticket will also be forfeited without substitution.

Union expressly reserve the right to terminate the prize draw without prior notice and without giving reasons. This applies in particular in the event that no spectators are admitted to the respective match due to an official or association decision.

1. Log in online with your access data. Only one ticket per member (for home games without a season ticket) can be added to the shopping cart.
2. Then please check your shopping cart and proceed to the checkout to confirm your participation in the lottery.
3. After successful completion you will receive a confirmation of participation by e-mail.

• Participants in the lottery must have a copy of their disabled pass ready and send it to Union by e-mail upon request.
• Participation in the lottery procedure for disabled places excludes participation in the “normal” lottery procedure for the other places. No ticket for an accompanying person can be guaranteed for participation in the normal lottery procedure. .
• In the event of a lottery win, the ticket for an accompanying person will be booked automatically. Notification of winning/not winning will be sent by e-mail. The tickets (incl. companion ticket) and invoice will also be sent by e-mail no later than 48 hours before the respective match.

A special children's rate is available for children up to the age of 12. In the case of a lottery, the child must also have won to be entitled to purchase a children's ticket. Children up to and including the age of 5 do not need their own ticket and do not have to take part in the draw for home games. 

Club members, pupils, students, trainees, job seekers, pensioners and severely disabled people (from GdB 50) are entitled to a discount. Proof of this must be provided on admission at the latest.

Holders of season tickets and day tickets that have not already been purchased via the secondary ticket market can place their ticket for sale via the secondary ticket market up to 3 hours before kick-off if they cannot or do not want to use it. This allows other Union fans to purchase this ticket. If the sale is successful, the season ticket holder will receive the pro rata season ticket price per match. The buyer pays the pro-rata season ticket price plus a 15% fee and, if applicable, shipping costs and online fees. After a successful sale, the vendor's season ticket will be blocked for admission to the respective match at the Stadion An der Alten Försterei with the note “Secondary market”.

The secondary ticket market of 1. FC Union Berlin can only be used for home matches.

No. Your season ticket will only be blocked for the selected match. The buyer will receive their own day ticket for this match.

Unfortunately, VIP tickets and boxes cannot be offered on the secondary market.

Every season ticket holder can see which season tickets are in their name under “Possible tickets” in their account. They can then offer these on the secondary ticket market. Who pays for the season ticket(s) is not relevant.

As soon as your ticket has been reserved and paid for, you will receive an e-mail from us. You will also be informed about the credit note by e-mail.

The sale can be canceled up to 3 hours before kick-off as long as the ticket has not yet been reserved or purchased. To do this, log in and cancel the corresponding seat in your listing.

Our secondary ticket market can only be used online via https://tickets.union-zeughaus.de/ .

You will receive the credit note no later than 10 working days after the respective match. 

As the purchaser of a season ticket or day pass, you already have a registered user account. This allows you to use the secondary ticket market to sell your season ticket or day pass. When placing your season ticket or day pass, you must also enter valid bank details for your credit note.

Offers can be placed or, if still available, removed up to 3 hours before kick-off. Offers that have already been posted can even be purchased until the start of the event.

The purchased ticket(s) can only be purchased as print@home tickets. After the purchase, the print@home ticket will be sent to the e-mail address stored in the customer account. 

The secondary ticket market of 1. FC Union Berlin can only be used for home matches.

Tickets can be purchased until the start of the event.

The tickets cost the respective day ticket price plus 15% processing fee and, if applicable, shipping and online fees.

The purchase can be made using the usual payment methods in the online store. These are PayPal, payment by credit card and ticket vouchers.

Yes, tickets can be purchased at reduced prices as well as for full-paying tickets. 

The ticket is stored in your user account. If not, please contact zeughaus@fc-union-berlin.de with your contact details.

Union fans who are unable to attend on match day can offer their season ticket via the secondary ticket market after the end of official member sales. Further information about the secondary ticket market can be found here.

It is also possible to pass on your ticket via the Union app for the upcoming home game to anyone who has a valid Zeughaus account with an e-mail address. You can find out more about passing on mobile tickets in the corresponding section on this page. 

Note: Please note that reselling season tickets both publicly and privately and passing them on at inflated prices to third parties or persons who engage in public resale is not permitted.

In the best case, you are still on the payment service provider's page. There is a button there to cancel the payment. This usually reads something like “Cancel payment” or “Back to merchant”. If possible, please click on this, you will then be returned to the store and can place your order again. If this is already too late or you have gone back in the browser, please proceed as follows:

1. wait 3-4 hours, the order will then be automatically canceled, and the season ticket will end up back in your reserved tickets.
2. you should also delete your browser history or change your browser or device.

No. An 1. FC Union Berlin season ticket does not entitle you to use public transportation.

Reduced season tickets are valid in the categories for:

• Children (from 6 up to and including 12 years old)*
• Pupils, trainees and students 
• Job seekers 
• Pensioners
• Severely disabled people (with a corresponding ID from a degree of disability of 50) 
• Club members 

* Children born before 01.09.2012 are not entitled to a children's season ticket for the 2025/26 season.

Note: Proof of entitlement to a discount must be provided by presenting a photo ID. This must be carried when entering the stadium and presented to the stewards at any time upon request.